Support Overview

Ignalum is aware of the importance of a client being able to contact us when they need assistance of any kind. We have established 3 ways for our clients to contact us.

Help Desk

Our help desk is monitored 24x7 to assist you when you need it. It can be accessed at helpdesk.ignalum.com or by the login below.

For Ignalum clients only.

User ID: Password:

User Forums

Our discussion forums are available to help you find solutions to your problems. These forums allow users to exchange information and experiences but Ignalum staff also participates to help solve problems and moderate discussions. Forums can be reached at forums.ignalum.com.

This support is available free of charge and carries no warranty.

Email Support

You can email us at support@ignalum.com for non-critical issues.